Kirklees Council

2 Pages

Kirklees Council benefits from efficiency gains through using Automated Agent The Challenge Kirklees Council’s contact centre handles a wide range of enquiries from its 409,000 residents. In spring and summer, the council found that the sharp rise in garden waste collection requests following weekends were requiring increased resources. The collection requests were being processed manually, but, as these were simple customer transactions, t

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Case Study Kirklees

Case Study Kirklees Council

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Kirklees Council

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