Understanding the employee experience at Kensington Mortgages CHALLENGE Kensington had undergone some significant changes in leadership and organisational direction. Their first priority was to run an all-employee engagement survey that enabled them to understand employees’ current feelings about their experience of working at the company. Richard Nightingale, HR Director at Kensington, explains more: Kensington is the UK’s leading non-bank specialist mortgage lender. They started working with ETS in 2018. Case study SOLUTION ETS has provided comprehensive, end-to- end support to Kensington, helping them with everything from questionnaire design, running the survey and reporting platforms and, lastly, with consultancy expertise to help understand business results,

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