Bolstra Preferred over Other Customer Success Platforms Because of Robust Workflow Capabilities Experian Chooses Bolstra over Gainsight, Totango, ClientSuccess and Others Even high-value customers can churn unexpectedly if you are not carefully monitoring their customer health. When Experian lost a sizeable account without visibility into the reasons, they assessed their Client Solutions division to determine the best approach for mitigating this risk. The division included professional services (responsible for implementation), technical support, sales engineering, and renewals specialists—each relying upon different tools, including Salesforce, Clarizen, and SatMetrix. The leadership decided to expand their Client Solutions division to incorporate a Customer Success team. Th

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