Consistency, Collaboration and Agility Are Keys to Garnering Customer Loyalty Bolstra’s Agile Platform Helps Coveo Deliver High Value Customer Success The Problem Running a Customer Success team that consistently delivers value is challenging without a solution that enables consistent, transparent workflow, collaboration, and accountability. Jennifer MacIntosh (VP of Customer Success at Coveo) has built a menu of expert service offerings to help her customers make better use of their robust software, and, therefore, gain greater value from it. As she chartered and built her Customer Success organization, Jennifer sought first to understand what work the team was doing, could be doing, what would be most valuable to their customers, and how to package and deliver the right

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