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BMO delivers frictionless banking experience for customers

BMO delivers frictionless banking experience for customers

ServiceNow
Pages 4 Pages

BMO Commercial Bank, a leading financial services provider, leveraged ServiceNow's Customer Service Management (CSM) and Financial Services Operations (FSO) to enhance its customer experience and operational efficiency. This transformation led to an 80% reduction in development costs, a 200% year-over-year increase in self-service, and a 63% reduction in case types. BMO's adoption of ServiceNow improved service quality, accelerated time to market, and increased customer satisfaction and loyalty.

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