This is our story of co-creating a solution with Total Gas & Power (TGP), a leading energy provider Analytics Center of Excellence Provides Total Gas & Power Better Insights to Enhance Customer ExperienceEnergy and Utility (E&U) companies generate humongous volumes of customer data across communication channels. This data can help companies improve Customer Experience (CX) and meet other key business objectives. However, the challenge lies in effectively capturing, managing and mining relevant data. A clearly defined data-driven CX strategy, underpinned by analytics and automation, can help companies glean actionable insights and identify patterns. As we know... As a customer-centric business with trust at the heart of its vision and strategy, it noticed that its Custome

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