The client – a leading multi-line insurance provider working across life, general and health verticals – was looking for innovative solutions to adapt to the dynamic operational landscape. The focus was on combining high levels of operational expertise, tight financial discipline and technological excellence to deliver stronger balance sheets. To achieve these objectives, the client sought to improve its MIS functions to deliver consistent profitable growth. Its goal was to set up a Center of Excellence (CoE) that would harness the power of predictive analytics and help the company draw better insights into business operations. The CoE would enable the client to achieve better returns on people investments, improve operational effectiveness and lower costs, leading directly to

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