A totally satisfied customer generates 2.6 times more revenue than a somewhat satisfied one and 14 times more than a somewhat dissatisfied one. With 28% of agents calling for better technology in the next 18 months, improving customer experience (CX) is a growing priority. Stress is common among CX agents, with 73% feeling it weekly and 33% multiple times a week. Meanwhile, 96% of consumers are willing to pay more for guaranteed great service, and 86% say experiences influence their buying decisions. Enhancing CX with secure, compliant video and screen-sharing tools can streamline routine queries and elevate customer satisfaction.

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