Helping a leading utilities company deliver superior customer service, in one year while reducing customer complaints by 80 percent reducing operational costs The energy market is dynamic and highly competitive, often with consumers switching suppliers constantly. While managing costs and competitively pricing offerings is crucial, customer service is just as critical to ensure sustained growth. Our client is a leading gas and electricity provider in the United Kingdom and North America. To fuel its growth, the client was seeking to significantly increase its customer service while reducing operational costs. In their transformation to a more consumer-centric company, the client chose to partner with WNS. With a team comprising over 1,000 people located in multiple delivery cen

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