iZ3D Inc. chose Giva eCustomer Service over a number of industry solutions as their customer service and technical support software
iZ3D Inc. chose Giva eCustomer Service over a number of industry solutions as their customer service and technical support software
3 PagesCustomer Case Study (continued) 1 iZ3D Inc. is a leading innovator of 3D stereoscopic viewing display solutions. In addition to the design and marketing of 3D LCD displays, the company enables 3D content creation, and promotes the accelerated proliferation of 3D for entertainment and professional applications. The Giva Service Management Suite, TM including Giva ® eCustomerService TM and Giva eKnowledgeManager, TM was deployed in June 2007 to address the company’s customer service and knowledge management software needs. The Challenge by Aaron Rapp iZ3D Customer Service Director iZ3D was on a fast track to meet the initial launch of a major new 3D product with significant media coverage at a major trade show in June 2007. We were short staffed, but needed to quickly i
