Customer Case Study (continued) 1 Casio chose Giva eCustomerServiceTM and Giva eKnowledgeManagerTM as the single solution for its USA and Canada customer service call center operation. The Giva Service Management SuiteTM provided Casio with: A 100 percent Web-based call center software solution Real-time reports for Tokyo headquarters that help improve Casio product set-up and ease of use Integrated knowledge base and FAQ section to speed issue resolution and increase customer satisfaction Automated workflow tools to drastically reduce paper-based business processes A fast customer service software application allowing agents to quickly process customer calls to keep hold times low A flexible solution that allows point- and-click custo

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