Stroock chose the Giva Service Management SuiteTM as its IT help desk solution because Giva eHelpDesk allows Stroock’s geographically dispersed IT staff to easily open service requests and quickly search a knowledge base for answers to commonly asked questions. When compared with BMC® FootPrintsTM by BMC Software, the Giva Service Management Suite resulted in: Increased attorney satisfaction with IT support. Stroock maintains a 4.7 customer satisfaction rating by attorneys out of possible 5.0 One week firm-wide deployment High ROI Significant financial and personnel resources savings Tools to solve problems at level 1 Lower leased line WAN costs 100 percent uptime using the Giva help desk software 24 hours/day since April 2003 Exceptional custom

Join for free to read