White Paper Shaping the Future by Focusing on Corporate Social Responsibility Copyright © 2022 Teleperformance SE. All rights reserved. Complete or partial external use or reproduction is strictly forbiddenShaping the Future by Focusing on Corporate Social Responsibility What Is Corporate Social Responsibility? Corporate Social Responsibility (CSR), also often known as Environmental, Social, and Governance (ESG) criteria, integrates economic, social, and environmental concerns in how companies operate and contribute to a fairer society and a more sustainable world while ensuring long-term business performance. The ISO 26000 definition of CSR involves seven core subjects: labor practices, human rights, governance, fair operating practices, environment, consumer issues, and communit

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