Appliance leader Electrolux delivers outstanding customer experiences by automating knowledge management The great thing about BMC Helix Knowledge Management by ComAround is that it ´s easy to learn and easy to use. It ´s also easy for new employees to start within Electrolux because we have all the information in one place. Evelina Westerfur | Customer Services | Electrolux Case Study BMC Helix Knowledge Management by ComAround has this beautiful twist in their tool, a machine translation functionality that is a huge cost saving and time saving for us. Lena Stormvinge | Former Head of Digital Services | Electrolux improvement in contact center NPS 206% 10,488% increase in self-service article usage 80 websites integrated Business Challenge Electrolux, a

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