Kyndryl and Riverbed help financial institutions (FSIs) modernize digital experiences by aligning employee productivity with customer satisfaction. As FSIs face challenges from hybrid work, legacy systems, and new market entrants, the partnership delivers experience-led transformation using Riverbed’s Aternity for real-time monitoring, automation, and analytics. This enables proactive support, reduces downtime, and personalizes device performance. FSIs benefit from improved hybrid work support, 80% MTTR reduction, enhanced compliance, and optimized cloud adoption. Experience Level Agreements (XLAs) and AI-driven insights help deliver consistent, high-quality service across omnichannel environments.

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