Case Study
An Onboarding Experience For Frontline Employees
AN ONBOARDING EXPERIENCE FOR FRONTLINE EMPLOYEES CASE STUDY High turnover at the entry level (58%) was negatively impacting Fleetcor's productivity and employee morale, causing an inconsistent on-boarding process across geographic locations, and creating mentality-of-practice silos. The topline goal was to design and implement a consistently engaging and effective onboarding process for all locations that would positively impact retention and productivity. • A cohesive 12 week on-boarding experience, including: • Cross-functional collaboration between stakeholders – Talent Acquisition, Human Resources, Learning & Development and Hiring Managers • The Modern Learning Model (70/20/10), powered by Jubi, a microlearning performance framework for sustaining the learning, supporting hig