The eBook "The ROI of Digital Transformation for Frontline Employees" highlights the importance of empowering frontline workers with modern technology. Frontline employees, who make up 80% of the global workforce, often lack the streamlined digital tools enjoyed by information workers. This leads to disengagement, collaboration barriers, and productivity challenges. By adopting unified solutions like Microsoft 365, organizations can enhance customer experiences, boost efficiency, and improve employee engagement. Key benefits include simplified management, reduced errors, lower training costs, better security, and higher productivity. This transformation drives significant ROI, with a Forrester study noting a 345% ROI and under 6 months payback period for Microsoft Teams users.

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