FNBO Optimizes For A New Normal— LiveVox Gives Them the Tools to Do It
FNBO Optimizes For A New Normal— LiveVox Gives Them the Tools to Do It
3 PagesFNBO Optimizes For A New Normal— LiveVox Gives Them the Tools to Do It of staff transitioned to WFH in 48 hours 68 % at-or-near-normal productivity levels 90 % info@livevox.com | 844.207.6663 | livevox.com 1 Use Case Distributed Agent Workforce Industry Retail Banking Solution Low bandwidth cloud contact center with remote performance analytics Impact 90% at-or-near-normal productivity levels, 68% of staff transitioned to WFH Increased agent monitoring and coaching for consistent customer experience. Unified, streamlined access for agents across clients via MPLS connection. Flexibility to accommodate diverse environments & ad hoc training via call barging. Increased consent management. Standardized customer data protection. Improved payment capture & securi
