Case Study
AMI Core System Transformation Delivers Enhanced Customer Service, Efficiency, and Cost Reduction
Project scope: Business Case To transform into a modern digital insurer, New Zealand-based AMI needed to refresh its outdated policy administration, billing, and claims solutions. By replacing its legacy core systems with EIS SuiteTM, AMI now enjoys greater efficiency and lower costs while offering new data-driven products, better pricing, and enhanced customer service. As part of its core sytem transformation, AMI sought a system that would provide: • Multichannel customer experience including online and mobile self-service • Increased product agility • Automated and optimized processes • Built-in workflow and work management to drive business efficiency EIS® core insurance software provides policy administration, rating, underwriting, billing and claims management, self-se