Capgemini partnered with a major water and waste management company to implement a comprehensive program using ADMnext. This initiative aimed to improve customer service, operational efficiency, and resilience. The company achieved a 49% reduction in total cost of ownership (TCO), increased system availability to 99.85%, reduced billing time from three days to 16 hours, and integrated 45,000 new customers into its ERP platform. Key benefits included enhanced customer satisfaction, faster billing, improved employee training, and major cost savings, positioning the company as a leader in customer service within its sector.

Join for free to read