Case Study
Csaa Insurance Group Replaces Legacy Core Systems To Support Revenue Growth, Improved Customer Service, And Speed To Market
Csaa Insurance Group Replaces Legacy Core Systems To Support Revenue Growth, Improved Customer Service, And Speed To Market
Business Case CSAA, the second largest AAA insurer with $3.2 billion in direct written premiums, was looking to become a more agile insurer with increased speed, insight, and engagement in its personal lines markets. But it was constrained by legacy technology. CSAA’s multiple policy administration and billing systems?gained through acquisitions and expanded partnerships among AAA’s regional partner clubs?were difficult to upgrade and li