Case Study

Achieving a High-Quality Patient Experience with Contact Center

Achieving a High-Quality Patient Experience with Contact Center

Pages 2 Pages

ENTERPRISE l CASE STUDY l Customer Profile This fast-growing, U.S.-based health plan organization focuses primarily on providing government-sponsored managed care services to families, children, seniors, and individuals with complex medical needs primarily through a variety of public healthcare insurance and prescription drug plans. The more than 10,000 employees support approximately 5.5 million members nationwide, with more joining every day. With offices delivering services in several states across the country, this organization depends heavily on its network and applications for high-quality, swift, safe patient care services. The Challenge The health plan organization had recently undergone an upgrade in their datacenter infrastructure, as well as adding new, patient-facing c

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