ENTERPRISE l CASE STUDY l Customer Profile This leading U.S. technology company specializes in providing cloud-based Contact Center delivery services, as well as the technology that helps third-party Call Centers deliver high-quality voice performance to customers. As part of maintaining cloud-based Contact Center services for a growing customer base, they operate numerous data centers across the country. The company’s presence is so pervasive, any U.S. resident accessing Contact Center services for healthcare, travel, or financial transactions has likely encountered the company’s cloud-based service platform, if not the Contact Center technology itself. All told, their cloud-based Contact Services and voice technology help support hundreds of millions of customer contacts annually

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