l CASE STUDY l Customer Profile The IT department at Instituto Politécnico Nacional, one Mexico’s largest public universities serves more than 200,000 staff, instructors and students, across campus locations in more than twenty states. Offering courses at the high school, undergraduate, graduate, and continuing education level, this prestigious institution of higher education is committed to contributing to scientific, technological and innovative development with positive social impact for the country. The Challenge Students, staff and faculty at this internationally renowned university rely on critical applications delivered via web services for important functions such as student registration, distribution of grades and class assignments, even tracking staff time cards and payst

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