ENTERPRISE l CASE STUDY l Customer Profile This well-established U.S. healthcare and insurance company provides diverse services to more than 10 million customers, including an HMO network spanning across numerous regions. In recent years, steady commercial advances realized from both organic growth and recent acquisitions have positioned the company for long-term industry success. Amid this expansion, the company’s more than 25,000 employees remain focused on continuing to improve benefits delivery to customers, and that includes customer portals and Web applications designed to make access to information and services easier than ever. The company is also making strategic investments in next-generation information technology (IT), as well as data analytics they are using througho

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