A Top Healthcare Services Provider In The US Improved Their Net Promotor Score (NPS) With R Systems Analytics R SYSTEMS ANALYTICS CASE STUDY ADVANCED ANALYTICS www.rsystems.comClient Overview 2 of 3 The Client is a market leader in providing healthcare services in the US. Serving over 30 million individuals across the country, the client covers a wide spectrum of healthcare products/ services. Its portfolio is a fusion of managed care products like Preferred Provider Organizations (PPOs), Health Maintenance Organizations (HMOs) and Point-Of-Service (POS) plans. They also cover a range of specialty benets, viz. group life & disability insurance, pharmacy benets & dental, vision and behavioral health benets. Problem Statement Continuous dec

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