A Leading US Based Insurance Services Provider Improved their FCR by 4.5% with R Systems Analytics
A Leading US Based Insurance Services Provider Improved their FCR by 4.5% with R Systems Analytics
4 PagesADVANCED ANALYTICS A Leading US Based Insurance Services Provider Improved their FCR by 4.5% with R Systems Analytics R SYSTEMS ANALYTICS CASE STUDY www.rsystems.comThe client is one of the largest US-based insurance services provider o ering specialized and a ordable healthcare insurance plans and products to nearly three million people across the state and ve million people nationwide. Client Overview Problem Statement The client was experiencing spikes in call volumes particularly due to the increasing number of repeat calls The client implemented multiple strategies to diagnose the root cause of the repeat calls, but all initiatives turned futile 1 of 3 Primary Client Objective Our Solution: Analytics GYM ® The STEPS: a. Business Understanding/ Use b.
