A Leading Telecommunications Service Provider Improved its Sales Conversion by 3% with R Systems Analytics R SYSTEMS ANALYTICS CASE STUDY ADVANCED ANALYTICS www.rsystems.comThe client, one of the leading telecommunications service provider, supplies telecom services to corporate and government customers worldwide. Its consumer division provides telephone, broadband and television services to approximately 20 million global customers. Client Overview Problem Statement The client was struggling to improve the sales of its premium broadband product for over 2 years The traditional quality program used by the client enabled them to monitor only 1% of the total sales call volume leaving the rest 99% of calls untapped The client was unable

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