A major European electricity system operator collaborated with Capgemini and Ping Identity to enhance customer satisfaction through a modern Customer Identity and Access Management (CIAM) solution. This solution, built on PingOne DaVinci Software-as-a-Service (SaaS), provides a secure, unified, and user-friendly single sign-on capability. It simplifies digital application access, decreases dependency on IT support, and is scalable enough to handle an expected doubling of user numbers to 10,000 in the coming years. This transformation not only streamlines user access but also strengthens security and supports the company's growth trajectory.

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