Capgemini partnered with a major Australian logistics provider to enhance its Warehouse Management System (WMS), improving application uptime, reliability, and operational efficiency. The company, which processes thousands of daily orders and operates in over 40 countries, was facing system maintenance issues, frequent incidents, and inventory discrepancies. To address these, Capgemini implemented a comprehensive WMS upgrade program, including server and integration upgrades, proactive monitoring, and automation solutions. The result was a 50% reduction in incidents, improved scanning accuracy (99.9%), zero IT incidents during stocktaking, and heightened customer satisfaction. The modernization efforts also led to better workforce utilization and superior achievement of key business KPIs.

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