Case Study

$10 Million with Streamlined Debt Collection Strategy

$10 Million with Streamlined Debt Collection Strategy

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A Telecommunications Company Adds Nearly $10 Million with Streamlined Debt Collection Strategy Collecting debt from customers is a challenging task that requires persistence and strong negotiation skills. Tracking associates’ performances and their ability to get customers to repay their debt is critical. One telecommunications giant, however, struggled to measure the effectiveness of its associates’ collection efforts. The telecommunicatio

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