White Paper Copyright © 2020 Teleperformance SE. All rights reserved. Complete or partial external use or reproduction is strictly forbidden. Debt Collection in the Wake of COVID-19The world is facing a period of economic disruption. Massive lockdowns and restricted movements aimed at slowing the spread of the virus have resulted in lower demand and sales, leading to the closure of numerous businesses, especially in the service sector. The result of which is a significant drop in the real earnings of the population. According to the Pew Research Center, the COVID-19 outbreak and the economic downturn it created increased the ranks of unemployed Americans by more than 14 million — from 6.2 million in February to 20.5 million in May 2020. The US unemployment rate shot up from 3

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