When Customers Call 250 Million Times . . .

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Improved Service + $700,000 Reduction in Annual Costs: When Customers Call 250 Million Times . . . The challenge faced by this department store legend was one that confronts many long-established brands: decades of consumer trust was being eroded by an experience that had not evolved with the times. Over 850 retail locations and eight dedicated contact centers were handling 250 million customer calls each year – but using a hodgepodge of ou

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When Customers Call 250 Million Times . . .

When Customers Call 250 Million Times . . .

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