Intelligent Debt Collection in Utilities

2 Pages

Inawisdom first looked at and analysed NWG’s current collectionsprocess to assess its efficiency. While the process showed improvementover time, Inawisdom proved there was still opportunity to optimise and to shorten the debt resolution methodology. Inawisdom looked to uncover the “next best action” for NWG in their collections process through a series of ML classification models. These models used historical data to help intelligently predict what method would maximise success of debt recovery.

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Intelligent Debt Collection in Utilities

Intelligent Debt Collection in Utilities

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