White Paper
Use of Data in Public Sector Human Resources and Workforce Management: Solutions and Challenges
Across the U.S., governments are increasingly using data to improve human resource and payroll management. Data analysis helps address workforce needs, improve hiring processes, ensure equity, and optimize operations. However, challenges remain, including insufficient data literacy and outdated technology. For instance, Oklahoma City reduced hiring times by using data to identify bottlenecks, while fire departments used data to improve safety measures. Data can also reveal inequities, like overtime disparities, and identify opportunities for improvement. Ultimately, a data-driven approach can enhance employee retention, equity, and organizational efficiency.