59% of patients who had a video visit during COVID-19 were first-time users 80% of physicians provided virtual care during the pandemic, up from 22% pre-pandemic 92% of physicians plan to incorporate telehealth into care post-COVID 76% of consumers will use telehealth post-COVID COVID-19 accelerated the timeline for virtual care transformation, with consumers demanding a fully connected, highly digital and easily accessible experience. As the use of telehealth visits and other forms of virtual care skyrocketed during the pandemic, no longer is virtual care viewed as an episodic, one-time-only transaction for urgent care.

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