As healthcare consumer expectations continue to evolve and health systems grapple with how to provide more personal and holistic care across diverse settings, the role of virtual care is shifting from a nice-to-have to a must-do. In a recent survey, Leading Health System (LHS) executives agreed with 93% reporting they plan to grow most or all of their virtual health offerings in the foreseeable future. Beyond meeting consumer expectations, there’s good reason for this planned investment. LHS CXOs believe the future of care delivery will be measurably different than today—describing future virtual care delivery as integrated, consumer-focused, and scaled.

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