The care delivery sector faces ongoing challenges after COVID-19, including a decline in organizational health by 11 percentage points between 2014-18 and 2019-23. Patient satisfaction is closely tied to organizational health factors like employee motivation, work environment, and external orientation. Key issues include burnout, labor shortages, and rising costs. Solutions involve improving work environments, increasing transparency, focusing on career growth, and recognizing employees. To succeed, healthcare organizations must invest in both quick wins and long-term cultural transformation.

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