The COVID-19 lockdowns elevated the importance of learning and development (L&D) in hospitality, with teams playing a key role in keeping employees engaged, upskilling teams, and ensuring compliance. Companies embraced digital tools like learning management systems to provide virtual training, communicate safety standards, and prepare for reopening. Initiatives ranged from virtual events and safety webinars to innovative modules on compliance and mental health. Digital adoption accelerated, with L&D shifting towards remote training for foundational skills and prioritizing leadership and brand-aligned content. Post-lockdown, customized e-learning and blended approaches are driving cost-effective, consistent training solutions across multi-site operations.

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