As AI, particularly generative AI (GenAI), transforms systems, government employees must adapt to enhance public service delivery. A key focus is reskilling, as automation will require retraining 61% of workers by 2026, with demand for AI skills rising sharply. Coursera's GenAI courses, such as Prompt Engineering and AI Strategy, are crucial for developing these skills. GenAI improves efficiency by automating routine tasks, allowing employees to focus on meaningful services. Coursera's GenAI Academy offers tailored programs to upskill the workforce, ensuring agencies can leverage AI for tasks like fraud detection, cybersecurity, and forms processing.

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