Introduction Managing patient phone calls is a constant challenge for healthcare practices and physician groups, particularly for larger medical practices experiencing a high volume of patient calls for lab results, prescription refills, appointment scheduling, and other patient questions such as new symptoms or complications after a procedure. A patient’s phone call is often the very first impression your practice makes upon a new or prospective patient. Therefore, it’s paramount that every patient call is handled as promptly, politely, and productively as possible. Any call that lacks in these areas, or slips through the cracks, could result in the loss of a patient.

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