The Contant Center of the Future Does the term ‘Call Center‘ have a negative connotation? A Conectys made WhitepaperEU +32 929 80111 | UK +44 203 318 1593 | US +1 646 381 1599 conectys.com White Paper Mobile-First and App-Driven Digitally-Driven We know about the rise of mobile over the last decade or so -- more people on Earth currently have a mobile phone than have access to a running toilet -- but COVID-19 also sparked new mobile revolutions, i.e. mobile gaming, because people were stuck inside for so long (and in waves). As such, contact centers need to evolve to being perceived as mobile-first. Obviously a customer may call you from a phone, and that’s one of the basic interactions of customer experience, but by “mobile-first” in this context, we mean adept at working with th

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