The document highlights the importance of digital transformation in government to improve efficiency and security. It stresses the need for seamless experiences for citizens and employees while managing limited resources effectively. Governments are urged to prioritize digital efforts to enhance trust, engage employees, protect privacy, and minimize cyber risks. Solutions include maximizing resource use, building resilience through security, and mitigating cybersecurity risks. ServiceNow is recommended as a solution provider to help governments modernize operations and improve productivity.

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