ServiceNow’s AI Value Framework redefines how organizations measure AI’s impact—not by traditional KPIs, but by quantifying productivity gains in time and dollars. Across five key personas—end users, human agents, process owners, developers, and leaders—AI automates low-complexity tasks, enhances self-service, and delivers real-time insights. ServiceNow translates AI interactions (like search, conversations, or coding tasks) into hours saved, then assigns a cost-per-hour to calculate ROI. New metrics like the Self-Service Efficiency Score and Agent Productivity Score offer a holistic view of AI-driven transformation, ensuring measurable business value.

Join for free to read