ServiceNow’s HR playbook casts AI as a human-centered revolution and recasts CHROs as Chief AI Enablement Officers. The three-point plan: (1) Reimagine HR via a tight HR/IT partnership, responsible governance, an AI control tower, and new roles (HR product owners, AI ethics). (2) Enable AI across the enterprise with reskilling, skills heatmaps, and a tailored framework—Know, Use, Build, Lead—plus learning in the flow of work. (3) Transform the workforce by redesigning jobs, pairing people with AI agents, and redeploying AI-freed capacity to higher-value work. Examples show doubled HR productivity and major time savings. The payoff: real ROI when capacity gains are tracked, culture builds trust, and agentic AI scales safely.

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