NICE CXone Workforce Management helps organizations anticipate business demands and optimize their workforce using AI-powered omnichannel forecasting. Its patented machine learning technology maximizes employee potential while the intuitive, modern interface simplifies forecasting and scheduling, reducing training needs. Integrated within the CXone platform, it streamlines administration and enhances agility with easy intraday adjustments, enabling businesses to efficiently manage resources and improve operational performance through smarter, more accurate workforce planning powered by NICE’s advanced technology.

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