Verint helped small and medium-sized businesses optimize contact center workforce management by providing Workforce Management Essentials, an affordable, feature-rich solution that automates forecasting and scheduling. It eliminates manual spreadsheet tasks, balances staffing with service levels, and controls labor costs. With AI-powered analytics, mobile access, compliance management, and real-time reporting, Verint improves agent productivity, schedule adherence, and customer service quality, enabling organizations to efficiently manage omnichannel workforces, including bots and employees.

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