NICE Playvox Workforce Management simplifies omnichannel workforce planning with AI-driven forecasting, scheduling, and intraday adjustments designed specifically for digital-first contact centers. NICE helps organizations gain real-time visibility across all contact channels—including social media, chat, and email—delivering more accurate schedules based on actual work rather than estimates. By tailoring workflows to modern omnichannel demands, NICE optimizes capacity planning and enhances operational efficiency, enabling contact centers to manage diverse communication channels seamlessly and improve overall workforce productivity.

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