EE, along with BT and Plusnet, improved workforce flexibility and employee engagement by consolidating their workforce management solutions into a single NICE Workforce Management system. NICE enabled greater scheduling flexibility and operational efficiency for 17,000 agents across 37 contact centers. This unified platform helped EE enhance workforce planning, optimize resource allocation, and support its extensive mobile network serving over 25 million subscribers in the UK, ultimately driving better service and improved employee satisfaction.

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