XPRON optimized its complex workforce needs by implementing NICE Workforce Management, supporting its 24/7 multilingual contact center operations. NICE helped XPRON adapt to a hybrid work model with only 10% of agents regularly in the office post-pandemic, enabling efficient scheduling, resource allocation, and performance management. This solution improved operational flexibility, ensured consistent service delivery across multiple clients, and supported the company’s ability to manage diverse tasks and scale as businesses expanded their German operations.

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